Symptom guide

Should I come in?

Find your symptoms below. The top group needs an ambulance, not a clinic. The middle group is what a walk-in visit is for. The last group can wait for a booked visit.

Ask us on WhatsApp Hours & directions

Do not come to the clinic

Call 999 now

We cannot treat these here. Do not drive yourself. Ask the call handler what to do while you wait.

999Free emergency line in Malaysia (MERS 999). Say your address and what is happening.

Heart attack signs

Chest pain or pressure that lasts more than a few minutes, or goes and comes back
Pain or discomfort in the jaw, neck, back, or one or both arms
Cold sweat, feeling faint or light-headed, or shortness of breath

CDC, heart attack signs

Stroke signs (FAST)

Face: one side droops, or the person cannot smile evenly
Arms: cannot lift both arms and keep them up
Speech: slurred words, or confusion
Time: call at once, even if the signs fade

NHS, stroke symptoms

Adults and children

Hard to breathe, breathing very fast, or blue, grey or pale lips, tongue or skin
Confused, very drowsy, or hard to wake
A first seizure that does not stop
Child with a stiff neck, or a rash that stays visible when pressed with a glass

NHS, fever in children; NHS, urinary tract infections

Dengue danger signs

Bleeding: red spots or patches on the skin, bleeding from the nose or gums, vomiting blood, black stools, or heavy menstrual or vaginal bleeding
Frequent vomiting, or severe belly pain
Drowsy or irritable, or pale, cold, clammy skin
Difficulty breathing

The Ministry of Health says to go straight to the nearest hospital. Call 999 if you cannot get there safely.

MOH Malaysia, Management of Dengue Infection in Adults (3rd edition, 2015), Appendix 3, home care leaflet

Walk in today

Come in today

Open Monday to Friday 9 am to 9 pm, Saturday 9 am to 6 pm. Closed Sunday. No appointment needed.

Fever, possibly dengue

Fever with body aches, pain behind the eyes, nausea or a rash
Any danger sign from the red section above means hospital, not our clinic. These can start 24 to 48 hours after the fever ends.
For the fever, use paracetamol. Do not take aspirin, mefenamic acid (Ponstan) or similar anti-inflammatory painkillers. Drink plenty of fluids, not plain water alone.

MOH Malaysia, dengue guideline (3rd edition, 2015); CDC, dengue

Child with a fever

Fever for 5 days or more
Fever with a rash, or the child refuses food or is not acting like themselves
Signs of dehydration: very few wet nappies, sunken eyes, no tears when crying
Baby under 3 months with a temperature of 38°C or higher: go to a hospital emergency department

NHS, fever in children

Urine and bladder

Pain passing urine with blood in it (pink, red or dark brown)
Fever, chills, or pain in the lower tummy or in the back just under the ribs
Any of these in a man, a pregnant woman, a child aged 15 or under, or someone aged 65 or over
Symptoms that have not improved after 48 hours

NHS, urinary tract infections

Cough

Coughing up blood
A cough that is getting worse, with chest pain or feeling very unwell

NHS, cough

Injury

Swelling, pain or a limb you cannot use after a fall or knock. We have X-ray on site for every body part except the head.
A head injury needs a hospital, not our X-ray

Not sure which group you are in? Message us on WhatsApp at 016-609 3975 or walk in. If you think it is an emergency, call 999 first.

Book or walk in when convenient

Can wait for a normal visit

None of these is an emergency. They still deserve a doctor.

A cough that has lasted more than 3 weeks
Losing weight without trying
A cold or sore throat that is not getting better
Health checkups, vaccines, FOMEMA medicals and repeat prescriptions

NHS, cough

Before your visit

Blood tests: do I need to fast?

Only some tests need it. Cholesterol (lipid) tests need 9 to 12 hours without food. Fasting glucose needs 8 hours.
Full blood count, HbA1c, liver, kidney and thyroid tests, and uric acid do not need fasting.
Plain water is fine and makes the blood draw easier. No coffee, juice or sweet drinks while fasting.
Keep taking your regular medicines unless your doctor says otherwise, and tell staff what you take.
Ate by mistake? Tell us before the test.

Tell us which test you are having when you call, and we will say whether to fast.

Premier Pathology; Pathlab; Cleveland Clinic

Vaccines: who should wait or ask first?

A mild cold, with or without a low fever, is not a reason to skip a flu shot.
Properly unwell today? Wait until you feel better.
Tell us about any allergy, and any serious reaction to a vaccine in the past, before the shot.

The doctor decides on the day.

Immunize.org, screening checklist for inactivated injectable influenza vaccine (CDC guidance)

Bring and tell us

Bring your NRIC. Foreign visitors bring their passport, and the original passport for FOMEMA.
Tell us any drug allergy and the medicines you take, including vitamins and supplements.
For an X-ray, tell the radiographer if you are or might be pregnant.
For an X-ray, wear clothes without zips, metal or beads. You may be asked to take off jewellery.

Pathlab (NRIC and passport); Malay Mail, 17 April 2026, on the MOH drug allergy requirement for prescriptions; Royal Berkshire NHS, Having an X-ray (UK)

Sources

This page is general information. It is not a diagnosis and does not replace seeing a doctor. If you are worried about someone, treat it as an emergency and call 999. Most sources above are from the UK and US. The dengue danger signs come from the Ministry of Health guideline itself, and the 999 line from a Malaysian news report.

Not sure? Ask us first

Message us on WhatsApp and we will tell you whether to come in.

Ask us on WhatsApp